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Reinvention of the public sector: Total quality management and change management

The European Journal of Applied Economics - opened book
Authors: Konstantinos M. Karyotakis, Vassilis S. Moustakis

Received: September 16, 2014

Correction: October 10, 2014

Accepted: October 22, 2014




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Keywords: change management,e-Government,public administration reform,public management,public organizations,TQM

Abstract: The present article provides a review of Total Quality Management (TQM) and Change Management in Public Sector. It highlights the special role of TQM in the Public Sector, the concept of Quality in Public Sector Services, the Innovation in Public Sector and the role that E-Government can play. Moreover, it emphasizes some Best Practices that have been applied in Greece and consists of innovative and interesting practices. It concludes by integrating all concepts discussed with the factors that shape change.

APA format
M. Karyotakis, K., S. Moustakis, V. (2014). Reinvention of the public sector: Total quality management and change management. Singidunum Journal of Applied Sciences, 11(2), 30-44. doi:10.5937/SJAS11-6751


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